Privacy Policy

1.Introduction

Zoe's Garage Repair LLC ("Zoe's Garage Repair," "we," "us," or "our") provides garage door repair, maintenance, and installation services in the Greater Phoenix West Valley, Arizona. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://zoesgaragerepairs.com, submit a form, call us, or receive text messages from us.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

2.Information We Collect

We may collect the following information when you request service or contact us:

• First and last name
• Phone number
• Email address
• Service address or general location
• Details about your garage door issue or service request
• Your SMS consent choices, including the date and time consent was given

We may also collect basic technical information automatically, such as your browser type, device type, IP address, and pages visited.

3.How We Use Your Information

We use the information we collect to:

• Respond to your service request and provide quotes
• Schedule, confirm, and remind you about appointments
• Send service updates and follow ups about work we performed
• Send promotional offers, but only if you have separately agreed to receive marketing messages
• Improve our website and customer service
• Comply with legal obligations

5.Cookies and Tracking

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can set your browser to refuse cookies, although some parts of the website may not work as intended.

6.Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only with service providers who help us operate our business, such as our customer management and messaging platform, and only to the extent needed to provide our services. These providers are required to protect your information.

SMS opt in data and consent are never shared with third parties for their marketing purposes. We may also disclose information if required by law.

7.Data Retention

We keep your personal information only as long as needed to provide our services and meet legal requirements. Records of SMS consent and opt out requests are kept for at least four (4) years, consistent with the Telephone Consumer Protection Act (TCPA).

8.Data Security Practices

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted (SSL/HTTPS) connections on our website
• Password protected systems with access limited to authorized team members
• Secure, reputable platforms for storing customer records and sending messages

No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

9.Your Rights

You may at any time:

• Request access to the personal information we hold about you
• Ask us to correct or delete your information
• Opt out of text messages by replying STOP
• Opt out of emails by using the unsubscribe link or contacting us

To make a request, contact us using the details in Section 12.

10.Children's Privacy

Our services and website are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.

11.Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please also review our Terms and Conditions.

12.Contact Us